# CSAT Block

> Trigger CSAT blocks to gather customer satisfaction reports.

المنتج · Chatbot

CSAT stands for Customer Satisfaction. The CSAT block is used to collect quantitative user feedback on a scale of 1-5.

You'll usually use the CSAT block to collect customer satisfaction reports or to rate agents' performance. But you can also create custom journeys based on positive or negative responses.

Here is a step-by-step instruction on using CSAT blocks and triggering them every time a ticket is resolved.

## Create A Sequence with CSAT Block

It is a good practice to trigger a CSAT block after every time a ticket is resolved. To do so —

1. Create a sequence and name it **CSAT Sequence**.

2. Under your Default sequence, set the CSAT sequence as the next sequence.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28397%29.png)

3. Next, add a CSAT Block in your **CSAT Sequence** and rename the buttons as you like.

**Input**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28194%29.png)

**Output**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28209%29.png)

4. Create three more sequences — **Positive CSAT** , **Neutral CSAT** and **Negative CSAT** and insert your message in each sequence accordingly. Here are some basic examples.

**Positive CSAT**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2887%29.png)

**Neutral CSAT**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28350%29.png)

**Negative CSAT**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28278%29.png)

5. Now go back to your **`CSAT sequence`** and edit the buttons to redirect users to positive or negative sequences accordingly.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28226%29.png)

---
HTML: https://userevora.com/ar/docs/product/chatbot-automation/advanced-blocks/csat-block