# Collect User Information Blocks

> Learn how to use this category to collect user information, and store them as variables to use the findings to create better sequences and personalization at scale.

المنتج · Chatbot

The category name is self-explanatory. You use these blocks to collect user information. These are the most common user information that you can store as variables in your CRM.

* Name (first, last or full name)
* Age
* Email Address
* Phone Number
* Gender
* Location (Only for WhatsApp)
* Customer Satisfaction Survey

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28155%29.png)

You can also these two videos to get started and refer to the content below to learn in-depth.

[Watch video](https://www.youtube.com/watch?v=rkakvopA6gI)

[Watch video](https://www.youtube.com/watch?v=MFFD3Nf6USM)

## 1. User Input / Phone / Email / Location Block

Use these blocks to collect customer user information, phone number, or email address and store the information in your CRM.

![Phone Block](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28377%29.png)

Location block is only available in WhatsApp, and once users share location via WhatsApp location sharing option, the details will be stored in the following customer attributes - `map`, `longitude`, `latitude`, `place` and `address`.

These three blocks work the same way and have the same input fields.

| Input Field | What it means |
| -------------------- | ----------------------------------------------------------------------------------------- |
| **Variable Input** | This is your text message asking for specific information. |
| **Input Validation** | It validates if the user's reply matches your required information format. |
| **Failed Text** | The user receives this text if they input information in the wrong format. |
| **Error Counter** | The number of times the bot allows wrong information before redirecting the user. |
| **Failed Sequence** | The user is redirected to this sequence if they keep on providing the wrong information. |

**Input**

We put these three blocks in the following sequence.

1. User Input Block
2. Number Block
3. Email Block.

**Output**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/235295479_2923984884489711_8812677831763619309_n.jpg)

**Stored Variables**

In your **Customers** tab on the left panel, you will see that a new customer has been added with the given information.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28356%29.png)

<details>

<summary>WhatsApp Location Block Example</summary>

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/WhatsApp%20Image%202022-11-12%20at%2012.01.32%20PM%20%281%29.jpeg)

</details>

## 2. CSAT Block

CSAT stands for Customer Satisfaction. The CSAT block is used to collect quantitative user feedback on a scale of 1-5.

**Input**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28194%29.png)

**Output**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28345%29.png)

Based on their positive/negative feedback, you can redirect the visitor to a new sequence.

You can also set certain rules so that customers will receive a CSAT block every time their tickets are resolved. Learn how to set rules for your CSAT blocks to create custom user journeys and track your customer satisfaction across your company 👇

- [CSAT Block](/docs/product/chatbot-automation/advanced-blocks/csat-block): 

## 3. Datalab Entry Block

The Datalab Entry block allows you to acquire customer details with the help of your bot and store the information in a Datalab sheet.

The Datalab Entry block has many functionalities. Learn about the basic use cases to get started at storing and leveraging customer information in your organization 👇

- [Datalab Entry Block](/docs/product/chatbot-automation/advanced-blocks/datalab-entry-block): 

And to learn about Data Lab in general, please head over to our [**Data Lab Guide**](../../data-lab/advanced-datalab/).

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