# Connect Custom Email

> Learn how to connect each custom email channel and bring all your customer conversations under one roof.

المنتج · Channels

You need to —

* Be an Admin on Revora.
* Have email login credentials
* Enable IMAP, SMTP on your mail server.
* Create an App password if your Two Factor Authentication is enabled.

Our system will fetch the last 3 days emails (Maximum 50 emails) and keep those mail in "All Closed" queue in our inbox.

## Use Cases of Revora for Custom Email

Integrating your email with Revora will allow you to:

* Respond to emails from Revora inbox.
* Create orders based on emails(Launching soon)
* Connect Gmail, Outlook, Yahoo Mail, Zoho Mail, Icloud Mail and your custom mail server

## Connect Your Email

### Step 1: Link your Account

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28429).png)

1. Go to **Integration** from the left navigation bar.
2. Under **Available Integrations**, select **Email**.
3. A connection window will appear in the center.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28437).png)

4. Click on **Set up a Custom Email**. Email Setup window will open. Here, give your IMAP details.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28431).png)

5. Provide your email details shown as below. IMAP is to send emails. To know more about IMAP Host, Port and security details for popular mail servers check below:

**Gmail**

IMAP Host : imap.gmail.com
IMAP Port : 993
IMAP Security: SSL
IMAP Email: Email Address (Which you are trying to connect)
IMAP Password: Password for provided email (You might need an [app password](https://support.google.com/mail/answer/185833?hl=en), if two factor authentication is enabled)

Enable IMAP from Gmail Settings:
![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2818%29.png)

**Outlook**

IMAP Host : outlook.office365.com
IMAP Port : 993
IMAP Security: TLS
IMAP Email: Email Address (Which you are trying to connect)
IMAP Password: Password for provided email

For Outlook Mail, you need to enable IMAP from mail settings shown as below:

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/Screenshot%202023-10-20%20at%207.44.36%20PM.png)

**Yahoo Mail**

IMAP Host : imap.mail.yahoo.com
IMAP Port : 993
IMAP Security: SSL
IMAP Email: Email Address (Which you are trying to connect)
IMAP Password: Yahoo Mail app password for provided mail(it’s _not_ the password you use to log in to Yahoo Mail). See below to Generate App Password.

**How to Generate App Password:**

To use the Yahoo Mail SMTP server, you first need to create a dedicated app password. Earlier, you could use your Yahoo Mail password, but Yahoo updated this requirement to improve security. Now, you need to generate a unique app password.

Thankfully, generating a Yahoo Mail app password is pretty straightforward. To get started, go to your account settings area and then click on the **Account Security** tab.

You can access your account settings area by clicking on your username/icon in the top-right corner. Or, you can [click this link to go straight to the account security area](https://login.yahoo.com/myaccount/security/) (as long as you’re logged in to Yahoo Mail already).

Then, click the **Generate app password** link under the **Other ways to sign in** section.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2826%29.png)

You should now see a popup. Go ahead and click the blue **Get started** button in the popup to advance.

Enter your app name, which is just an internal name to help you remember it — for example, “WordPress” or “Thunderbird.” Label this correctly, as it’ll help you remember the service the password connects. Next, click the **Generate password** button.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2825%29.png)

You should then see the app password — keep this handy because you’ll need it when you configure the Yahoo Mail SMTP settings in whatever app you’re using.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2827%29.png)

**Zoho Mail**

IMAP Host : imap.zoho.com
IMAP Port : 993
IMAP Security: SSL
IMAP Email: Email Address (Which you are trying to connect)
IMAP Password: Password for provided email (You might require an [Application-specific Password](https://www.zoho.com/mail/help/adminconsole/two-factor-authentication.html#alink5) if Two-factor Authentication is enabled).

For Zoho Mail, you need to enable IMAP from Zoho mail settings shown as below:
![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2820%29.png)

**iCloud Mail**

IMAP Host : imap.mail.me.com
IMAP Port : 993
IMAP Security: SSL (_If you see an error message when using SSL, try using TLS instead)_
IIMAP Email: Email Address (Which you are trying to connect)
IMAP Password: [Generate an app-specific password](https://support.apple.com/kb/HT204397) for provided email

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2821).png)

6. After providing the data, Press **Next.**
7. If your given data is correct you will be directed to the next window. Here, you will need to provide SMTP details.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28438).png)

8. Provide your SMTP information here. SMTP is to receive emails. To know more about SMTP Host, Port and security details for popular mail servers check below[.](/broken/pages/6Sa6DXegiTQyXcCGifbN)

**Gmail**

SMTP Host : smtp.gmail.com
SMTP Port : 587
SMTP Security: TLS
SMTP Email: Email Address (Which you are trying to connect)
SMTP Password: Password for provided email

**Outlook**

SMTP Host : smtp-mail.outlook.com
SMTP Port : 587
SMTP Security: STARTTLS
SMTP Email: Email Address (Which you are trying to connect)
SMTP Password: Password for provided email

**Yahoo Mail**

**For Yahoo Mail:**
SMTP Host : smtp.mail.yahoo.com
SMTP Port : 465
SMTP Security: SSL
SMTP Email: Email Address (Which you are trying to connect)
SMTP Password: Yahoo Mail app password for provided email (it’s _not_ the password you use to log in to Yahoo Mail). See below to Genarate App Password.

**How to Generate App Password:**

To use the Yahoo Mail SMTP server, you first need to create a dedicated app password. Earlier, you could use your Yahoo Mail password, but Yahoo updated this requirement to improve security. Now, you need to generate a unique app password.

Thankfully, generating a Yahoo Mail app password is pretty straightforward. To get started, go to your account settings area and then click on the **Account Security** tab.

You can access your account settings area by clicking on your username/icon in the top-right corner. Or, you can [click this link to go straight to the account security area](https://login.yahoo.com/myaccount/security/) (as long as you’re logged in to Yahoo Mail already).

Then, click the **Generate app password** link under the **Other ways to sign in** section.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2826%29.png)

You should now see a popup. Go ahead and click the blue **Get started** button in the popup to advance.

Enter your app name, which is just an internal name to help you remember it — for example, “WordPress” or “Thunderbird.” Label this correctly, as it’ll help you remember the service the password connects. Next, click the **Generate password** button.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2825%29.png)

You should then see the app password — keep this handy because you’ll need it when you configure the Yahoo Mail SMTP settings in whatever app you’re using.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2827%29.png)

**Zoho Mail**

SMTP Host : **smtp.zoho.com**
SMTP Port : 465
SMTP Security: SSL
SMTP Email: Email Address (Which you are trying to connect)
SMTP Password: Password for provided email (You might require an [Application-specific Password](https://www.zoho.com/mail/help/adminconsole/two-factor-authentication.html#alink5) if Two-factor Authentication is enabled).

**iCloud Mail**

SMTP Host : smtp.mail.me.com
SMTP Port : 587
SMTP Security: SSL (_If you see an error message when using SSL, try using TLS instead)_
SMTP Email: Email Address (Which you are trying to connect)
SMTP Password: [Generate an app-specific password](https://support.apple.com/kb/HT204397) for provided email

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28434).png)

9. Check "Same as IMAP" to use the data given for SMTP.
10. After providing the data, Press **Next.**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28435).png)

11. Put your Display Name here.
12. Give your Channel name for this email channel.
13. Press **Verify.**
14. You will receive a success message if your data is correct. Congrats! you have setup an email channel.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28436).png)

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HTML: https://userevora.com/ar/docs/product/connect-social-channels/connect-your-email/connect-custom-email