# Manage Tickets

> Learn how to assign, resolve, or tag tickets for efficient ticket management.

المنتج · Inbox

### Video Tutorial

[Watch video](https://www.youtube.com/watch?v=q-O0ChJYrSM)

## Choose an Action 👇

- [Assign a Ticket](/docs/product/inbox/manage-tickets/assign-ticket): 

- [Resolve a Ticket](/docs/product/inbox/manage-tickets/resolve-a-ticket): 

- [Smart Ticket Assignment](/docs/product/inbox/manage-tickets/smart-ticket-assignment): 

Additionally, you can learn about [**Ticket metrics**](/broken/pages/-MgzU-0YBtsVOk9jNWGG#ticket-metrics) in the Reports section to understand if your bot and agents are functioning properly.

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HTML: https://userevora.com/ar/docs/product/inbox/manage-tickets