# Assign a Ticket

> Learn how to assign a ticket by default or manually, and reassign a ticket.

المنتج · Inbox

## Ticket Assignment Rules

1. Any agent in the team can reply to an unassigned ticket.
2. No other agent or chatbot can respond to a ticket while the assigned agent manages the ticket.

## Assign Automatically

Please refer to this page to learn in detail about Smart Ticket Assignment.

- [Smart Ticket Assignment](/docs/product/inbox/manage-tickets/smart-ticket-assignment): 

## Assign a Ticket Manually

1. Select a pending ticket in your inbox.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28378%29.png)

2. Click the **Assign** button at the right-top corner. A new panel will appear on the right.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2890%29.png)

3. Choose the desired agent/group from the search results, and select **Confirm** to assign the ticket accordingly.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28372%29.png)

No other agent or chatbot can respond to a ticket while the assigned agent is managing the ticket.

## Reassign a Ticket

1. Select an assigned pending ticket. Click on the name the ticket is assigned to.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28323%29.png)

2. A panel will appear on the right.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28108%29.png)

3. Choose the desired agent/group from the search results.‌, and select **Confirm** to reassign the ticket accordingly.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28394%29.png)

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HTML: https://userevora.com/ar/docs/product/inbox/manage-tickets/assign-ticket