# Tag a Ticket

> Learn how to tag a ticket to categorize your conversations and manage your tickets better.

المنتج · Inbox

## How to Tag a Ticket?

1. Select a ticket in your inbox.

2. Click on the **Tag** button on the top left corner of your conversation history.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28439%29.png)

3. You can create a new tag for this conversation or search existing tags. After you have tagged a conversation, the selected tag will appear beside the tag icon.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28440%29.png)

4. Say you created a refund tag. Now, you can add [**filters**](/docs/product/inbox/navigate-inbox#filter-your-tickets) and view all the conversations tagged with refund issues.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28441%29.png)

Now, you don't have to search every conversation to search your refund issues.

## Common Use Cases

Here are some of the most common tags our customers use to categorize their tickets.

**Sales and Marketing**

1. Lead
2. Product query
3. Offer Query
4. Booked
5. Referral

**Support**

1. Order refund
2. Product defect
3. Customer feedback

Refer to [**Tag Analytics**](/broken/pages/-MgzU-0YBtsVOk9jNWGG#list-of-tags) to track your tags and learn how to use them.

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HTML: https://userevora.com/ar/docs/product/inbox/manage-tickets/tag-ticket