Hands your team only the real cases
Order status, returns, refunds and FAQs resolve on their own, so the inbox your team opens holds only cases that need judgement.
Resolve the email, not just route the ticket.
Answer order status, returns and refunds by email in Arabic and English, straight from your store record, so your support team opens only the cases that need a person.
Powering Conversational Commerce For
Customers and partners using Revora
Give your inbox one AI, not another bolt-on tool.
Most email tools sit on top of a separate ticketing layer. Revora is the same AI that already runs your other channels.
Keeps a written record you can trust
Every reply works from your catalogue and policies and is logged, which matters more in writing than in a chat bubble.
Replies in real Arabic, not translation
Matches your team's tone, formal or casual, Gulf dialect included, and switches language with the customer without losing the thread.
Runs on the same AI as WhatsApp
No separate ticketing tool underneath and no handoff between systems, and when a question turns into a sale, it closes that too.
Run support first and sales second in one inbox.
Read each email, decide what it is really about and finish the job, while most tools sort it into a queue and wait for a person.
Resolve support in the same thread
Revora answers order status, returns and refunds from your store record, so your team handles only what needs judgement.
where is my order?
Order #71620 shipped yesterday, arriving in 1 to 2 days.
I want to return the black abaya from order #71620.
Done — a return label has been sent to your email. Refund processes once we receive the item.
do you deliver to Jeddah? and what is the return window?
Yes, we deliver across Saudi Arabia. Returns are accepted within 14 days of delivery, unworn with tags.
I received the wrong item in my order, this is the second time.
I'm sorry about that. I've escalated this to a team member with your full order history attached.
Sell inside the email
Why send a customer to a queue to buy? The AI reads your live catalogue and closes the sale in the same reply.
do you have the cotton abaya in black?
Yes, in stock — sizes S through XL. SAR 289.
Cotton Abaya, black
In stock
I need something light for summer, linen if you have it, under 300.
The linen midi dress in sand is SAR 259 and our best seller this season.
Linen Midi Dress, sand
In stock · SAR 259
order it for me, size L.
Order #71648 created. Checkout link sent — confirm payment to ship.
You still have the Cotton Abaya in black (SAR 289) in your cart. Ready to check out?
Cotton Abaya, black
SAR 289 · Still in cart
yes, send me the link.
Done — checkout link sent. Your order ships same day.
Clear the questions that fill your inbox every day.
The jobs you hire the channel for, handled end to end.
Where's my order
Answered in Arabic or English from the live order record, with no human involved.
A return or exchange
Processed against your store, not left as a promise to look into it.
A complaint, in writing
Replied to from your policies and tone, so the record matches your brand.
A question the FAQ answers
Resolved from your own policy documents, not a generic script, in the customer's language.
A spike, after hours
Handled at 1am or in a Ramadan and White Friday rush, without another agent.
A handoff to a person
Escalated with the full thread and order history attached, so nothing gets re-explained.
Sync every email order with Salla, Zid or Shopify.
An order the AI creates from an email reply arrives with a checkout link and lands in the store you fulfil from, so no export step is needed.
Salla
Reads order status and shipment tracking for replies and handles refunds from the email thread.
View integrationZid
Reads fulfilment status for order-status replies and writes new orders back to Zid.
View integrationShopify
Reads order status and returns data for replies and generates the checkout link for new orders.
View integrationWooCommerce
Covers order status, returns and catalogue reads, so replies carry live store data.
View integrationForward your support address and go live in days.
1 10 min
Connect your support address
Forward it to Revora, or set up a dedicated one, in a few steps.
2 1 hour
Connect your store and catalogue
Connects Salla, Zid or Shopify so replies draw on live catalogue data, prices and order status.
3 2 hours
Set your tone and guardrails
Defines how the AI sounds, which topics it avoids and which cases always reach a person.
4 Within days
Go live on email
Built by a Forward Deployed Engineer against your real store, support-only first if you prefer.
Add email to the agent already on WhatsApp.
Carry the catalogue and policies you set up for WhatsApp to email, so it becomes one more surface for the same agent, not a separate tool.
See all channels- WhatsAppThe channel named in nearly every conversation
- AI Live ChatAnswers and cart actions in the storefront widget
- InstagramDMs and comments under one agent
- TikTokComments, DMs and junk-DM triage
- Facebook MessengerPage comments feeding Messenger threads
- YouTubeComment replies and moderation
Frequently Asked Questions
What is AI email support for ecommerce?
Software that answers customer emails using your store's catalogue and order records. The version worth running resolves order status, returns and FAQ questions as real actions, and brings in a person only for the cases you flag.
Does it just reply, or does it actually resolve the email?
It resolves. Order status, returns, refunds and FAQ questions are answered from your store data as real actions, not routed into a queue for a person to work through later. A person only sees the cases you tell it to escalate.
Can it answer "where is my order" by email?
Yes. The AI checks the order in your store and writes back with where it is and when it arrives, in Arabic or English, so the customer is not left waiting on a person.
Does it handle returns and refunds over email?
Yes. A return, refund or cancellation is opened in your store straight from the email, not left as a note for someone to chase later, and the cases you flag go to a person with the thread attached.
What guardrails does Revora have on email?
Every reply is drawn from your catalogue and policies, so the AI cannot promise a price or a return window you never set. You choose the tone and the topics to avoid, and name the cases that always go to a person. Because a written reply is a permanent record, each one is logged and reviewable, and you can start with answering questions only before adding order placement.
Does Revora reply in Arabic over email?
Yes. Replies, recommendations and order follow-ups all run in Arabic or English, in Gulf dialect or formal Arabic, and the AI answers in whichever language the customer wrote in. You set the tone and how formal it sounds.
Can Revora place an order from a customer email?
Yes. When a product question turns into "I'll take it", the AI raises the order in Salla, Zid or Shopify and sends the payment link in its reply. Payment runs through your existing provider, so the order exists before you write again.
Does it work with Salla, Zid and Shopify?
Yes. The AI reads the live catalogue and order status from Salla, Zid and Shopify, creates orders and starts returns there, and reads catalogue and order data from WooCommerce.
What if I already use a helpdesk for email?
Revora runs as the AI behind your inbox, in the same shared inbox as every other channel, not a second tool bolted onto the one you already have. If you are mid-contract elsewhere, a side-by-side comparison timed to your renewal date is the usual starting point.
How is this different from a ticketing tool?
A ticketing tool organises the inbox and waits for a person. Revora reads the email, decides what it is really about, and finishes the job itself: resolves the support question, recommends a product, or creates the order with a checkout link, involving a person only by exception.
How much does AI email support cost?
Revora is a flat platform tier plus usage-based AI credits. An email thread is billed as one session, at half the rate of a DM session on WhatsApp or Instagram. Order status and support run on the Growth tier ($149); order placement is a Pro-tier ($299) capability. The pricing page has the full breakdown.
How long does it take to go live on email?
Live within days. A Forward Deployed Engineer connects your support inbox and your store, and builds the AI against your real catalogue and policies. It is fast, but a built setup, not an instant self-serve toggle.
See it answer your own customers' emails
Book a demo. A 20-minute walkthrough on your own catalogue and inbox, so you can watch the AI resolve a real customer email.
Book a demo