Answer every Instagram DM and close the sale.

Software that answers your Instagram direct messages from your real catalogue and order data. For a store, the helpful version goes past replying: it recommends the right product, creates the order in your store with a checkout link, and passes the chat to a person when it should.

Yes. Once the shopper says yes to a product, the AI records the order in Salla, Zid or Shopify and sends the payment link right there in the DM. The customer pays through your existing provider, so the order is waiting in your store before they close the chat.

Yes. Salla, Zid and Shopify each cover live stock, order creation, order status and returns for Instagram DMs, and WooCommerce covers catalogue reads and order creation. An order from a DM lands in the same admin you already fulfil from.

Yes. The AI reads the order status from your store record and replies with a delivery timeline, in Arabic or English, without a human stepping in. It is the most common question in the DM, and it runs on its own.

Yes. Returns, refunds and cancellations run as real actions against your store rather than a promise to look into it later. The AI follows the workflow your team already uses and escalates the cases you name.

Yes. The AI reads every comment, sorts it into buying intent, a price question, a compliment or abuse, and acts on your rule: a public reply, a move into a private DM, or hiding it. It reads the buying intent behind the comment, then follows the rule you set.

Yes, and natively rather than through a translation layer. Recommendations, orders and checkout links run in Arabic or English, and the AI follows a customer who switches language mid-chat. You set the tone, from formal to the Gulf dialect your followers actually write in.

Yes, when it runs on the official Instagram messaging API, which is how Revora connects. Revora is a Meta Business Partner, so the integration uses approved access rather than a workaround that risks your account.

A chatbot runs a fixed script and gives up when a customer goes off it. Revora works from your catalogue, policies and order data, which lets it handle the off-script question, finish the action and call in a person only when you want one.

Revora charges a flat platform tier plus usage-based AI credits counted by session, so the fee for the platform holds steady as your volume grows. The Support Agent is on the Growth tier, and the Shopping Agent and Social Agent are on the Pro tier ($299). The pricing page has the full breakdown and a calculator.

Whenever you tell it to. You define the cases that always escalate, such as complaints or refund disputes, and the human agent receives the full conversation instead of a blank slate. You can also start informational-only and widen from there.

Replies and public comments both stay inside your catalogue and policies, so nothing is invented about price or returns. You set the tone and the escalation list, every DM and public reply is logged, and you can begin with answers only before order creation goes live.

Live within days. A Forward Deployed Engineer connects your Instagram Business account and your store, then builds the agent around your catalogue and policies. That is a built setup rather than a one-click toggle, which is why the AI already knows your store when it starts.