# WhatsApp AI Agent for Ecommerce

> Revora's AI answers WhatsApp messages, recommends from your live catalogue, and places the order inside Salla, Zid or Shopify. In Arabic or English.

## WhatsApp AI that places the order, not just a link.

Answer every WhatsApp message in seconds, recommend from your live catalogue, and write the order straight into Salla, Zid or Shopify, in Arabic or English.

## Why Revora for WhatsApp

Four things a WhatsApp AI has to do before it earns a place on your busiest channel.

### 01 — Places the order in the conversation

Creates the order inside Salla, Zid or Shopify and sends the payment link in the same WhatsApp thread. No redirect, no second app.

### 02 — Sells and supports in Arabic

Runs the recommendation, the order and the support reply in whichever language the customer writes in. You set the tone from formal to conversational.

### 03 — Closes the sale in one exchange

Meta bills every outbound reply. Revora closes the sale in one exchange and shifts repetitive support to channels Meta doesn't charge for.

### 04 — Runs on guardrails you set

You define what it answers, what it never touches and which cases escalate. Every reply is logged so you can review what was said.

## Sell inside the conversation, not beside it.

Your customers already ask product questions, compare sizes and check prices inside WhatsApp. Most WhatsApp automation tools answer the question and send a link to checkout somewhere else. Revora carries the conversation to a placed order.

### Shopping assistance: Carry the question through to a placed order.

The buying questions land in WhatsApp all day. Revora answers them from your real store and closes the order in the same thread.

- **Answer from your live catalogue.** Pulls the real product, the real price and in-stock variants from your store, not a scripted response.
- **Recommend what the shopper wants.** Matches "something lighter," a colour, a size or a budget to a real product on your shelf.
- **Place the order in your store.** Creates it inside Salla, Zid or Shopify and sends the payment link in the same conversation.
- **Recover the abandoned cart.** Follows up with the exact product, the price and a checkout link ready to complete.

### Customer support: Resolve the after-sale questions too.

The same thread that took the order answers where it is, in Arabic or English, and runs real actions against your store.

- **Answer "where is my order."** Pulls a delivery timeline from your store record, in Arabic or English, without a human.
- **Handle returns and refunds.** Runs real actions against your store's return workflow, not a promise to look into it.
- **Resolve the repeat questions.** Handles the common ones and escalates the cases you define to a human with full context.
- **Handle the volume spikes.** Runs through promotional peaks, seasonal rushes and after-hours messages without extra agents.

### Broadcast messaging: Reach your whole list, then answer every reply.

Send campaigns and transactional updates on approved Meta templates, and let the AI handle the conversation each one starts.

- **Send campaigns to your customer list.** Promotional broadcasts via WhatsApp for product launches, seasonal sales and flash offers, on approved Meta templates.
- **Recover abandoned carts.** Sends the exact product, the price and a checkout link to the shopper who left without buying.
- **Confirm orders and shipments.** Transactional messages for order confirmation, shipping updates and delivery notifications, triggered automatically.
- **Connect your marketing stack.** Integrates with Mo Engage, WebEngage and Insider so campaigns launch from your existing tools and conversion data flows back.

## WhatsApp automations that run without your team.

Automated workflows that trigger on customer actions and store events, so your team never has to send these messages manually.

- **Abandoned cart recovery.** Sends a WhatsApp message with the product, the price and a checkout link when a shopper leaves without completing the order.
- **Order confirmation.** Confirms the order, the items and the expected delivery window the moment the payment clears.
- **Shipping and delivery updates.** Sends tracking information and delivery notifications as the order moves through fulfilment.
- **Post-purchase follow-up.** Checks in after delivery with a review prompt, a reorder suggestion or a related product recommendation.

## Your whole team works from one inbox.

WhatsApp Business caps you at a handful of linked devices and no way to assign conversations. Revora replaces that limit with a shared inbox your whole team works from, alongside the AI.

### Team view

Every conversation is visible to every team member. Assign threads, leave internal notes, and pick up where a colleague left off, without forwarding screenshots or asking "did you reply to this?"

### AI and human handoff

The AI resolves what it can. When a conversation needs a person, it hands off with the full thread, the customer’s order history and what the AI already said, so nobody starts cold.

### Conversation history

Every message, every action and every handoff is logged in one place. Your team sees the complete history of a customer’s WhatsApp thread, including what the AI did, not just the messages they personally sent.

## Works with the catalogue you already sell from.

An order placed from a WhatsApp conversation lands in the same store you ship everything else from. No second admin panel, no CSV export.

### Salla

Syncs your catalogue, places orders and handles returns from the WhatsApp conversation.

### Zid

Syncs your catalogue, places orders and tracks fulfilment from the thread.

### Shopify

Syncs your catalogue, places orders and generates checkout links from WhatsApp.

### WooCommerce

Searches products, places orders and reads your catalogue from the conversation.

## Every WhatsApp job, from the product question to the return.

The jobs the AI runs most on WhatsApp, from the first question to the return. Pick the one closest to how you sell.

### "Which colour do you have?"

Answered from your live catalogue, with the real price and real availability.

### "I want to buy this."

Order placed in your store, payment link sent in the same thread.

### "Where is my order?"

Answered from your store record, with a delivery timeline, no human needed.

### "I need to return this."

Return initiated against your store's workflow, not a promise to follow up.

### "I messaged about the abaya."

Conversation picked up with full context, not a cold restart.

### "It’s 1am and I need help."

Handled autonomously, so your team skips the overnight shift.

## Built for WhatsApp, ready for every channel beside it.

WhatsApp starts the conversation for most of your customers. But they also DM you on Instagram, comment on your TikTok, email your support inbox and chat on your website. The same AI, catalogue and guardrails handle all of them, from one shared inbox.

- WhatsApp (This page)
- Instagram — DM selling and comment-to-DM
- AI Live Chat — Real-time selling on your site
- TikTok — Comment moderation and DM
- Email — Async support and resolution
- Facebook — Page comments and Messenger DMs
- YouTube — Comment moderation and intent
- LinkedIn — Coming soon

## Connect WhatsApp and go live in days.

Work through this with your team, not self-serve. A built setup is why the AI actually knows your products when it goes live.

### Step 1: Connect your WhatsApp Business account (A few steps)

Links the WhatsApp Business account you already run to Revora in a few steps.

### Step 2: Connect your store and catalogue (1 hour)

Connects Salla, Zid or Shopify so the AI reads your live catalogue and order data.

### Step 3: Set your guardrails (2 hours)

Decides what the AI answers, what it never touches and which cases go to a person.

### Step 4: Go live on WhatsApp (Within days)

Built by a Forward Deployed Engineer against your real store. Live within days.

## WhatsApp AI agent for ecommerce: common questions

Answers to the questions ecommerce teams ask before putting an AI on their busiest channel.

### What is a WhatsApp AI agent for ecommerce?

Software that answers your WhatsApp messages using your real catalogue and order data. The useful version does more than reply: it recommends products, creates orders inside your store, handles returns and "where is my order" queries, and hands off to a person when the conversation needs one.

### Can Revora place an order inside a WhatsApp conversation?

Yes. The AI recommends from your live catalogue, creates the order inside Salla, Zid or Shopify, and sends the payment link in the same thread. The customer confirms payment through your existing provider. The order lands in your store before they leave the chat.

### Is Revora a WhatsApp Business API provider?

No. Revora is not a BSP (Business Solution Provider). Revora sits on top of the official WhatsApp Business API: the API handles message delivery, and Revora handles what happens inside the conversation, from product discovery to order placement to returns. Revora is a Meta Business Partner, so the connection uses approved API access.

### Does it work with Salla, Zid and Shopify?

Yes. Salla, Zid and Shopify all support catalogue sync, order creation, order status and returns from a WhatsApp conversation. WooCommerce is supported for product search, order creation and catalogue reads. An order placed from WhatsApp lands in the same store you already fulfil from.

### Does Revora work in Arabic on WhatsApp?

Yes, and not as a translation layer. The product recommendation, the order and the support reply all work end to end in Arabic or English. The AI replies in whichever language the customer writes in, including when they switch mid-conversation. You set the tone and formality.

### What happens to WhatsApp pricing after October 2026?

From 1 October 2026, Meta charges for every outbound service reply inside the 24-hour window at the utility template rate. This applies to every vendor on the official WhatsApp Business API, Revora included. The practical response is to handle more conversations on channels where Meta does not bill per message. Revora’s AI runs on 8+ channels, so a support thread that would cost a template fee on WhatsApp can resolve on Live Chat, Email or Instagram at no Meta messaging cost, with the same catalogue and guardrails.

### How much does WhatsApp automation cost?

Revora is a flat platform tier plus usage-based AI credits billed by session, so the platform fee does not climb with your message volume. The Support Agent is available from the Growth tier ($149). The Shopping Agent, which handles order placement, is on the Pro tier ($299). The pricing page has the full breakdown.

### What guardrails does Revora have on WhatsApp?

The AI answers only from your catalogue, policies and knowledge base, so it never invents a price or a return window. You set the tone, define topics it never touches and choose which cases always escalate to a human. Every WhatsApp reply is logged so you can review exactly what the AI said. You can start with support-only and add order placement once you have watched it work.

### How is this different from a WhatsApp chatbot?

A chatbot follows a decision tree and hands off the moment a customer says something unscripted. Revora reasons over your catalogue, policies and order data, so it handles the unscripted question, completes the action and involves a person only by exception. You control the tone, and the AI reads buying intent instead of waiting for a keyword.

### Can Revora send WhatsApp broadcast campaigns?

Yes. You can send promotional broadcasts to your customer list for product launches, seasonal sales and flash offers, all on approved Meta templates. Abandoned cart recovery, order confirmations and shipping updates are also sent via WhatsApp automatically. Revora integrates with Mo Engage, WebEngage and Insider so campaigns launch from your existing marketing tools and conversion data flows back.

### Can my whole team use WhatsApp through Revora?

Yes. Revora provides a shared inbox where every team member sees every WhatsApp conversation, can assign threads, leave internal notes and pick up where a colleague or the AI left off. There are no linked-device limits. When the AI hands a conversation to a person, the full thread, order history and everything the AI already said are attached.

### How long does it take to go live on WhatsApp?

Live within days. A Forward Deployed Engineer connects your WhatsApp Business account and your store, then builds the AI against your real catalogue and policies. It is fast, but a built setup, not an instant self-serve switch, which is why the AI actually knows your products when it goes live.

## See it handle your own customers' WhatsApp messages

Book a demo. A 20-minute walkthrough, on your own store, so you can see the AI answer a real WhatsApp message and place the order.

A 20-minute walkthrough, on your own store.

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HTML: https://userevora.com/channels/whatsapp