# Every query in one place.

> Vietnamese lifestyle retailer CHIP.VN replaced Sapogo with Revora to handle every channel in one inbox — tripling support efficiency and lifting conversions.

CHIP.VN · Apparel & Lifestyle · Vietnam

- **226%** — increase in sales conversion
- **73%** — faster first response
- **3×** — support efficiency

## The Challenge: Agents lost to channel switching.

Founded in 2012, CHIP.VN is a full-lifestyle shopping destination selling across its website, marketplaces like Shopee, and social channels including Facebook, Instagram and TikTok.

To manage messages the team relied on the helpdesk tool Sapogo, but agents struggled to stay efficient while switching between channels, and the tool lacked the webhooks and APIs needed to integrate deeply with Shopify or WooCommerce.

## The Solution: A unified, integrated inbox.

With its user-friendly interface, Revora let CHIP.VN handle every incoming request in a unified inbox. Despite hundreds of shoppers, each ticket is categorised, prioritised and assigned to the right agent automatically.

Deep integration with Shopify and WooCommerce made order processing effortless, detailed customer reports enabled personalised shopping experiences, and automation handled repetitive questions around the clock.

## The Result: Threefold support efficiency.

Agents now answer more tickets in less time, and the company gathers detailed insight into its sales and customers — a nearly threefold increase in both support efficiency and sales conversion.

With Revora's growing feature set and refreshing interface, the CHIP.VN team is optimistic about further improving support, operations and social engagement.

## Testimonial

> "It was now possible for CHIP.VN to tackle all incoming support requests in a unified inbox and deliver a smooth customer experience at scale with Revora."
>
> — Lâm Nguyễn, Founder, CHIP.VN

---
HTML: https://userevora.com/customers/chip-vn