# AI live chat that lifts every conversation.

> A leading national fashion retailer launched Revora's AI live chat — improving customer engagement and response efficiency, with email and social next.

Junaid Jamshed · Fashion, Apparel & Lifestyle Retail · Pakistan

- **~1 yr** — stable in daily production
- **24/7** — AI-first response on web chat

## The Challenge: Manual support couldn't scale.

Junaid Jamshed needed to improve customer engagement and response efficiency on ecommerce. Existing support flows were manual and agent-dependent, with limited real-time assistance for online shoppers.

There was no AI layer to scale first response or handle the high volume of repetitive queries during peak periods.

## The Solution: AI live chat with human handover.

Revora launched AI-based live chat on the website, with an AI Support Agent handling first response and common questions, and smart routing to human agents for complex cases.

Knowledge-based responses cover products, policies, and orders, with the AI continuously learning from real support interactions — deployed with minimal disruption to existing operations.

## The Result: Faster, consistent, production-ready.

Responses are faster and more consistent, agent dependency on manual replies is down, and the platform has proven stable and production-ready in daily use.

Live chat is now part of daily ecommerce operations, with the rollout expanding to email and social channels next.

## Testimonial

> "We have been using Revora for nearly a year, initially starting with their AI-based Live Chat feature, which has played a valuable role in enhancing our customer engagement and response efficiency. The platform is stable, intuitive, and well-aligned with our operational requirements. We would especially like to acknowledge the professionalism, responsiveness, and support of the Revora team, which has made implementation and ongoing usage seamless. Moving forward, we are keen to explore additional Revora capabilities beyond live chat, including email and social media support channels."
>
> — Muhammad Salik Gadit, General Manager, E-Commerce, Junaid Jamshed

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HTML: https://userevora.com/customers/junaid-jamshed