# Minimum clicks, maximum support.

> Pakistan's leading luxury footwear brand LOGO unified its social channels and ecommerce in one Revora dashboard — cutting resolution time by 24%.

LOGO · Luxury Footwear · Pakistan

- **24%** — faster resolution
- **16.01%** — faster first response
- **2.01%** — higher sales conversion

## The Challenge: Too many tabs, no history.

LOGO worked around many processes manually. With its previous tool, the team couldn't run ecommerce from a single dashboard and had to switch between multiple browser tabs for every customer interaction.

There was no way to save chat history or pin important conversations to review later, so LOGO needed to centralise customer interactions and its ecommerce space for a more unified support experience.

## The Solution: Every channel in one dashboard.

With Revora's minimal, intuitive inbox, LOGO agents can pin or save any important conversation to revisit later, and the ecommerce integration connects all social channels and the store in the same dashboard.

A live-chat widget on the ecommerce site funnels website visitors into the same centralised inbox, ending the endless tab-switching.

## The Result: Nothing missed, even weeks later.

With every conversation stored in one place, representatives have all the relevant information and don't miss anything important — even after weeks.

The minimal interface means fewer clicks for more work, and agent metrics let LOGO monitor and reward performance, keeping the team motivated and lifting revenue.

## Testimonial

> "Revora's inbox management system lets us pin and save the important chats from the customer end, so we can easily identify all the customer issues whenever we want."
>
> — Muhammad Waseem, eCommerce Manager, LOGO Shoes Pakistan

---
HTML: https://userevora.com/customers/logo