# 80% of questions answered by AI. Hours to seconds.

> A growing Middle East D2C brand put Revora's AI on WhatsApp — cutting response time from hours to seconds and automating the bulk of customer conversations.

Miraq Lifestyle · D2C Lifestyle Ecommerce · Middle East

- **~80%** — of customer questions handled by AI
- **Hours → seconds** — drop in average response time

## The Challenge: Manual handling couldn't keep up.

Most customer inquiries were handled manually, with response times stretching into hours. During sales and campaigns, the operational load spiked and support and sales teams spent their days on repetitive work.

There was no proper automation for FAQs, order queries, or product questions — and no single inbox to run operations from.

## The Solution: AI support and sales on WhatsApp.

Revora deployed an AI Support Agent for FAQs, orders, products, and policies, and an AI Sales Agent for pre-purchase questions and product discovery — all grounded in a knowledge base tuned to Miraq's catalog.

WhatsApp became the primary commerce and support channel, with broadcast campaigns for promotions and automated routing for internal enquiries, unified in one inbox.

## The Result: ~80% automated, hours to seconds.

The AI now handles roughly 80% of customer questions end to end, assists shoppers with buying decisions, and helps close deals — while response times dropped from hours to seconds.

WhatsApp became a primary, high-performing channel, manual handling fell dramatically, and the knowledge base answers "nail it every time."

## Testimonial

> "Revora has been a lifesaver for us. The automation and broadcast features? Chef's kiss. Our sale and order management has never been smoother. The AI agent is handling almost 80% of our customer questions without breaking a sweat — almost closing deals, automating enquiries internally, answering customer questions — and the best part is the knowledge base: it nails it every time. Our response time has dropped from hours to literally seconds, and customers love that. The WhatsApp integration especially has been incredible for our audience. You guys have saved us so much time and headache."
>
> — Zakaria Naji, Tech & Marketing Lead, Miraq Lifestyle

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HTML: https://userevora.com/customers/miraq-lifestyle