# One platform for eight ecommerce brands.

> After 10+ years on a legacy vendor, one of Pakistan's largest retail groups moved to Revora for a modern, AI-ready platform across eight ecommerce businesses.

Nishat Group · Fashion, Apparel & Home Retail · Pakistan

- **8** — ecommerce brands unified on one platform
- **10+ yrs** — legacy vendor replaced

## The Challenge: A decade on a legacy vendor.

Nishat Group had relied on a local, legacy support solution for more than ten years, with fragmented systems across multiple brands and no modern architecture to support sales-led conversations.

Workflows were hard to adapt to the business, and there was no AI layer for automation or scale across the group's eight ecommerce businesses.

## The Solution: A group-wide platform for eight brands.

Revora delivered a full, group-wide migration: a unified customer support platform with a central inbox replacing legacy tools, plus AI Support and AI Sales agents working across every brand.

Standardised complaint and support flows, group-level routing, and integrations with the group's ecommerce platforms were rolled out under a central governance model — with training across multiple brand teams.

## The Result: Validated for enterprise scale.

Revora was successfully tested across the group's use cases, unifying CX across eight businesses and validating the architecture for high, peak-sale traffic.

With AI agents ready for production and a rapid rollout compared to the legacy system, the group is positioned for AI-driven CX and revenue.

## Testimonial

> "Although we haven't gone live yet, our team has spent significant time testing Revora during the evaluation phase. We decided to move to Revora after working with the same vendor for over 10 years, primarily due to its modern architecture, flexibility, and stronger support for sales-driven conversations. The platform has consistently demonstrated its ability to manage customer inquiries at scale and is intuitive, adaptable, and clearly built for real-world use."
>
> — Bilal Ala-ud-Din, Head of Customer Experience, Nishat Group

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HTML: https://userevora.com/customers/nishat-group