# WhatsApp Commerce at scale.

> B2B marketplace Priyoshop enabled WhatsApp Commerce with Revora to serve a fast-growing customer base — 99.97% faster first response and 91.67% faster resolution.

Priyoshop · B2B eCommerce Marketplace · Bangladesh

- **99.97%** — faster first response
- **91.67%** — faster resolution

## The Challenge: Growing faster than the tooling.

Priyoshop is a B2B marketplace connecting micro-merchants directly to sellers. Before Revora it had no 360-degree support tool, yet its customer base was growing every day and needed quality, hassle-free support.

Serving huge numbers of customers at once is hard enough; without coordination and a fully functional tool it got messier still. Priyoshop needed to bring every query into one place to deliver a consistent experience efficiently.

## The Solution: A digital catalog on WhatsApp.

Revora's WhatsApp Business API brought Priyoshop's inventory into WhatsApp Commerce, so agents could answer more tickets faster and the company could gather detailed insight into sales and customers.

Customers no longer needed an extra app — the digital catalog let them shop inside their go-to messaging channel, and automation engaged agents only when necessary, handling FAQs automatically.

## The Result: Efficient support, happier customers.

Customer experience and service efficiency improved substantially, with every conversation available in one place so reps never miss a thing.

Analytics and agent metrics helped the team glean customer insight and reward performance — motivating staff and lifting revenue without straining the budget.

## Testimonial

> "With the help of Revora we now offer a digital catalog for our customers. They don't need to download an additional app to shop with us. This part is very helpful for us."
>
> — Tosar Chandra Das, Asst. Manager, Product, Priyoshop

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HTML: https://userevora.com/customers/priyoshop