# Support as a sales powerhouse.

> Rwanda's one-stop marketplace consolidated multiple CRMs into a single Revora inbox — omnichannel replies, chatbot automation and faster resolutions.

RwandaMart · eCommerce Marketplace · Rwanda

- **3×** — faster resolution
- **19.33%** — faster first response
- **9.09%** — higher sales conversion

## The Challenge: Too many disconnected CRMs.

RwandaMart is a one-stop marketplace offering local shoppers a wide range of products and services, handling everything from order fulfilment and shipping to returns for its vendors.

To stand out on service, it deployed multiple CRMs — one for tickets, another for live chat — but the lack of coordination made omnichannel responsiveness difficult, forced agents to log into several dashboards, and added cost and admin overhead.

## The Solution: One inbox, one chatbot builder.

After discovering Revora, RwandaMart connected its channels to reply to conversations from a single dashboard, and used the drag-and-drop builder to create chatbot flows that auto-respond to common queries.

Implementing automation didn't require a steep learning curve even for non-technical users, and analytics and metrics surfaced valuable customer insight for a personalised experience.

## The Result: One tool for the whole business.

Customer experience and service efficiency improved substantially, with every conversation in one place so reps don't miss a thing — and a chatbot handling common queries around the clock.

Agent metrics let the team monitor and reward performance, keeping staff motivated as they generated more revenue — all without a financial strain on the business.

## Testimonial

> "We're now using just one tool to maintain all our ecommerce business aspects, and that's Revora."
>
> — Mohammad Es Fih, CEO, RwandaMart

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HTML: https://userevora.com/customers/rwanda-mart