# Release Notes: 2025 Sprint 19-20

> Sprint 19–20 delivered major stability, automation, and integration upgrades, introducing Messenger history retrieval and improved Broadcast, AI, and analytics features across Revo

Changelog · 2025

Period: September 8 — October 5, 2025

### 🐞 Bug Fixes

* **WhatsApp Flows** – Fixed multiple issues in the Flow module, including validation errors, variable mismatches, and UI inconsistencies.
* **Datalab Export** – Fixed a bug where customers encountered errors when exporting data from Datalab dashboards.
* **Raven Knowledge Base** – Fixed several issues with Raven’s URL-based knowledge base, ensuring accurate document retrieval and content parsing.
* **Inbox Filters** – Fixed a bug where the channel filter did not display all connected channels correctly.
* **Message Delivery Reports** – Fixed an issue where some message delivery reports were delayed or missing due to processing queue errors.
* **Agent Auto-Disable** – Fixed a bug where agents were automatically disabled, preventing tickets from landing and causing closed chats to reappear in _My Assign_.
* **Broadcast Scheduling** – Fixed an issue where scheduled broadcasts were not triggering at the correct time.
* **Template Analytics Filtering** – Fixed a bug where date filters in Template Analytics did not work properly when filtering by the last 90 days.
* **Inbox Alignment** – Fixed a UI alignment issue where top horizontal borders in the Inbox view were not aligned with their corresponding rows.
* **Automation Failures** – Fixed a bug where certain automation flows failed silently without logging proper error details.
* **Datalab Data Inconsistency** – Fixed a bug where data counts in Datalab dashboards did not match the exported files.
* **Batch File Export** – Fixed a bug where downloaded batch files from Datalab or List of Tickets included extra dates outside the selected filter range.
* **Broadcast Report Crash** – Fixed a bug where opening reports for ongoing or completed broadcasts caused system crashes when using carousel templates with headers.
* **Customer Profile Update** – Fixed an issue where updates to customer attributes were not reflected immediately across the system.
* **Ticket Search** – Fixed a bug where searching for tickets by ID returned incomplete results.
* **Bot Queue Assignments** – Fixed an issue where bulk assignments in Bot Queue triggered errors for some conversations.
* **Email Synchronization** – Fixed bugs in the email integration causing delays in message syncing.

### ✨ Improvements & New Features

* **Facebook Messenger History** – Implemented full retrieval of historical conversations from Facebook Messenger.
* **Broadcast CSV Management** – Added CSV reuse functionality in Broadcast, allowing teams to store and reuse historical audience lists.
* **Automation History Enhancements** – Added an _Action Status_ column showing success, failure, or in-progress status for automation executions.
* **AI Agent Typing Indicator** – Introduced a typing indicator for AI agents in Livechat, improving visibility and responsiveness during conversations.
* **Account Overview Updates** – Refined WhatsApp cost metrics by removing _Service_ from the _Approximate Charges_ pie chart for clearer insights.
* **Performance Optimization** – Migrated customer metrics dashboards from PostgreSQL to Elasticsearch, improving load time and scalability.
* **AI Agent Visibility Control** – Updated chat assignment filters to only display active AI agents, hiding drafts and deactivated ones.
* **Template Analytics Columns** – Added a new _Replied_ column in Template Analytics for enhanced reporting.
* **Message Limit Labeling** – Updated labels in the Limits section; _MESSAGE LIMIT_ is now _TEMPLATE SENDING LIMIT_ with tier refinements.
* **Inbox Search Upgrade** – Introduced an improved search bar with keyboard shortcuts (Ctrl+/ or Cmd+/) for finding tickets by keyword, name, or phone number.
* **YouTube Message Control** – Enabled edit/delete permissions for admin and agents while preventing customer message edits.
* **AI Agent Ticket Closure** – Enabled AI Agents to close tickets automatically through the “Close Ticket” action.
* **Unsupported Media Handling** – Improved bot behavior for unsupported media types by showing user-friendly fallback messages.
* **Raven Enhancements** – Added a new _Resource_ step in GPT Agent – Raven creation flow, featuring _URLs_, _Files_, and _Q\&A_ resource options.
* **Multi-Agent Handover System** – Enhanced AI Agent handover logic to ensure only the receiving agent responds, improving automation efficiency.

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