# Release Notes: July 2026 > Period: July 9, 2026 โ€“ August 2, 2026 Changelog ยท 2026 This month, the Alice engineering team shipped 8 features and improvements alongside 16 bug fixes โ€” headlined by the completed Billing v3 rollout, Role-Based Access Control v2 across the platform, Meta's latest WhatsApp pricing, and a polished Arabic experience end to end. --- ## ๐Ÿš€ Features and Innovations **Billing** - **Billing v3 is fully live** โ€” Our revamped billing system has completed its rollout: manage WhatsApp and AI usage billing directly from Settings, access your customer portal by region, use offline billing arrangements for invoiced accounts, purchase marketplace add-ons through Stripe, and benefit from smarter credit handling for scheduled broadcasts. - **Updated WhatsApp rates** โ€” The WhatsApp rate card now reflects Meta's July 1, 2026 per-message pricing across 38 markets, covering Marketing, Utility, and Authentication messages, so your billing always matches Meta's latest rates. - **Native Shopify billing** โ€” Shopify stores now subscribe and pay through Shopify's own billing system, with support for one-time and recurring plans โ€” no separate payment setup needed. **Security** - **Role-Based Access Control v2** โ€” Feature access across the platform now follows your plan and each user's role, covering 100+ areas from the Inbox to Reports. Direct URL navigation is enforced too: unauthorized users are redirected with a clear permission message instead of seeing restricted pages. **Inbox** - **A more focused Bot queue** โ€” Closed conversations now appear in the Bot queue only when they were actually resolved by the bot; everything else goes to All Closed, keeping the Bot queue focused on bot-handled work. - **Faster real-time updates** โ€” Ticket events are now processed more efficiently behind the scenes, making real-time updates and notifications snappier. **Chatbot** - **Higher redirect block limit** โ€” Chatbot flows can now use up to 150 redirect blocks, giving you room to build more complex conversational journeys and automated transfers. **Customers** - **Refreshed interface** โ€” The Customers module has been rebuilt with our unified design system for a cleaner, more consistent look and feel. --- ## ๐Ÿ› Bug Fixes **Inbox** - Conversations now move correctly between the Unreplied and Replied queues in real time โ€” replies no longer make a conversation vanish prematurely or linger in the wrong queue until a page refresh. - Facebook and Instagram post images now display reliably in the conversation view โ€” posts with multiple photos show all their images in a click-through gallery. - Tickets no longer continue to auto-close after Smart Ticket Resolution is disabled. - The auto-closure inactivity timer now restarts correctly when a conversation is handed from the AI Agent to a human agent. - Message templates now save correctly when the same variable is used more than once in the body. **AI Agent** - AI agents can now be turned off even after AI credits run out โ€” credits are only required when activating an agent. - Fixed an issue where AI-generated replies were occasionally saved but never delivered to the customer, leaving conversations unanswered. - The Community AI Agent now recognizes images in comments. - Resolved intermittent database timeout errors for smoother, more reliable AI responses. **Integrations** - Messenger, Instagram, and Feed channels can now be reconnected after being disconnected. - Fixed multiple WhatsApp connection issues โ€” the old number no longer shows after connecting a new one, duplicate channels no longer appear, and the connection flow works smoothly end to end. - Fixed Shopify connection failures, a WooCommerce card that persisted after the plugin was deleted, and an issue uninstalling Zid stores. **Reports** - Tooltips now appear when hovering over data points in the Focus Areas chart under AI Agent Metrics. **Datalab** - Group fields now take their name from your label instead of an auto-generated one. - Searching by Order ID now returns results correctly. **Platform** - Polished the Arabic experience across the platform โ€” added missing translations, corrected right-to-left flow, and fixed layout and styling issues across Reports, Inbox, Broadcast, the Chatbot and Automation builders, Customers, Datalab, Settings, Billing, and the AI Agent. --- *These updates are live for all Alice Labs users. As always, if you have any questions or run into anything unexpected, reach out to our support team โ€” we're here to help.* --- HTML: https://userevora.com/docs/changelog/release-notes-july-2026