# Release Notes: June 2026 > Period: June 12, 2026 โ€“ July 8, 2026 Changelog ยท 2026 This month, the Alice engineering team shipped 18 features and improvements alongside 20 bug fixes โ€” headlined by full Arabic language support with right-to-left layout across the platform, a fresh brand identity, a redesigned Conversations View in the Inbox, and a wave of AI Agent upgrades spanning ecommerce actions, cleaner responses, and smarter human handoff. --- ## ๐Ÿš€ Features and Innovations **Platform** - **Arabic language & RTL support** โ€” The entire platform is now available in Arabic with full right-to-left layout across all 13 modules, from the Dashboard and Inbox to Reports, Automation, and the AI Agent. English mode is unaffected. - **A fresh brand identity** โ€” MyAlice is now Revora, with a refreshed logo, colors, and identity applied across the platform in both light and dark modes. **AI Agent** - **Direct ecommerce actions** โ€” The AI Agent can now search products and place orders directly across your connected Shopify, WooCommerce, Salla, and Zid stores, with product validation, customer mapping, and inventory sync. - **Typing indicator before AI replies** โ€” A typing indicator now appears while the AI Agent prepares a response across WhatsApp, Instagram, and Messenger, with natural start/stop timing for a more human conversation feel. Enabled by default. - **Cleaner AI responses** โ€” Internal reasoning is now stripped from customer-facing replies across all models, so conversations stay clean and to the point. Full reasoning is still retained behind the scenes for debugging. - **Smoother human handoff** โ€” When a chat is assigned to a human agent, the customer now automatically sees a "I'm connecting you with a human agent now. Please hold on!" message (toggleable), and the AI conversation history clears to give the agent a clean starting point. - **New GPT-5.4-mini model** โ€” A faster, cost-efficient model with a 400K context window is now available for your AI Agent, supporting tool-based workflows and reasoning control. - **Configurable thinking budget** โ€” You can now tune how much reasoning your AI Agent does, both globally and per agent, for finer control over depth and speed. - **More frequent stock sync** โ€” Ecommerce product inventory now syncs every 6 hours to keep stock information fresher. - **Faster performance** โ€” Database and query optimizations noticeably speed up load times across the dashboard, reports, and conversation views. - **Raw / Markdown toggle in the test playground** โ€” Each AI Agent test message now has a per-message toggle to switch between rendered Markdown and raw text. **Inbox** - **Conversations View v2** โ€” A redesigned conversation view shows only the current ticket by default, with a "Show previous conversations" option when you scroll to the top โ€” reducing clutter and improving context clarity. Available on messenger and email channels. - **Draft Message Retention** โ€” Draft message retention is now generally available, so in-progress replies are preserved. - **Improved email chatbox** โ€” The email reply box is now taller and displays content in a cleaner cloud format instead of a scroller, making longer emails easier to read. - **Clearer Instagram story mentions** โ€” Story mentions now read "Mentioned you in their story" instead of a generic image message, so it's clear when a customer tags you. **Reports** - **LLM Recommendation field** โ€” The AI Performance Report now includes AI-generated suggestions and improvement recommendations alongside your performance metrics. **Settings** - **Easier access to Conversations View V2** โ€” The Conversations View V2 option now sits at the top of your Inbox Preferences settings for quicker access. **Billing** - **Stripe Customer Portal** โ€” Billing management now opens through the Stripe Customer Portal for a smoother, self-service experience. --- ## ๐Ÿ› Bug Fixes **Inbox** - Assigned conversations no longer stay visible in the bot section โ€” they now move out entirely once assigned to an agent. - Comments from Meta now show the correct sender name instead of appearing as "Anonymous User." - The customer name no longer changes intermittently when replying to Instagram Feed comments. - Restored the "Go to Latest Ticket" badge and the correct Response Trace position in Conversation V2. - Shared posts now render correctly instead of showing "data type not supported." - Response Trace no longer shows empty thinking tags โ€” actual thinking content now displays as expected. **Integrations** - Fixed Shopify app unresponsiveness when opening MyAlice from the Shopify App section, caused by a missing app permission. **AI Agent** - The test playground now handles idle timeouts gracefully with a clear alert, disabled input, and a "Clear Chat History" prompt, instead of surfacing a raw error. - Team groups no longer incorrectly appear in the Assign Ticket dropdown for other teams โ€” visibility is now restricted to the correct team. - User messages are now consistently captured in the AI's chat history and memory, fixing cases where a message went missing after one turn. - Memory is now isolated per customer, fixing an issue where conversation memory could be shared across different users. - Test Chat memory now clears reliably โ€” the AI no longer responds with "welcome back" after you clear chat history. - Previous tickets now close properly when an agent moves to a new conversation. **Reports** - Topics can once again be edited and deleted from Settings. - Multiple AI Topics fixes: corrected label and dot overlap, clearer button and section labels, a full-height chart view, added best-practice tooltips, and view-only visibility for System Topics. - Data exports now send reliably โ€” fixed exports that were not being delivered and a non-functional export button. **Livechat** - The first home message now displays correctly after prechat for returning visitors with prior conversation history. **Automation** - Automation flows with several steps now save reliably, including after removing and re-adding a connection between steps. **Settings** - The inactivity timer no longer closes chats that an agent has manually put on hold. - Ticket auto-closure now triggers at the configured time from customer inactivity, instead of being pushed out by follow-up reminder messages. --- *These updates are live for all Alice Labs users. As always, if you have any questions or run into anything unexpected, reach out to our support team โ€” we're here to help.* --- HTML: https://userevora.com/docs/changelog/release-notes-june-2026