# Quick Reply Block

> Create custom sequences with Quick Reply blocks.

Product · Chatbot

If you are new to this topic, please refer to our basic introduction to the [**Quick Reply Block**](/docs/product/chatbot-automation/chatbot-blocks/add-and-send-content-blocks#quick-reply-block) and follow along.

The ultimate use case of quick replies is to take the user through a custom user journey based on their replies. Here is a step-by-step instruction to creating an effective sequence with the help of a quick reply block.

## Create A Sequence with Quick Reply Block

Suppose we want to create a welcome sequence. Our goal is to identify what type our user category a customer belongs to. So, we create three quick replies.

| **Quick Replies** | **User Category** |
| ----------------- | -------------------------------------------------------------------------------------------------------- |
| Just browsing | They are wandering individuals. They don't want the bot or the agents to approach them. |
| I have questions | These are curious Individuals, but we can turn them into leads with the right resources and incentives. |
| Customer Support | They are our existing customers, looking for support. |
| Be a Partner | They are our potential partners. |

**Input**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28424%29.png)

Please note that each reply leads to a new sequence.

**Output**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28410%29.png)

### Create A Custom User Journey

We created four new sequences in our Builder tailored to each response. Each user is redirected to a new sequence based on their responses. We will also store their responses as an attribute in the `user_categories` variable.

Here is a sample of how each response results in a different user journey.

**Just Browsing**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28336%29.png)

**I have questions**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2894%29.png)

**Customer Support**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2834%29.png)

**Be a Partner**

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28139%29.png)

Some of the responses were created using [**Button Blocks**](/docs/product/chatbot-automation/advanced-blocks/button-block). Please refer to the next chapter to learn more about these handy blocks.

### Stored Variables in Customers Tab

1. Go to the **Customers** tab on the left panel of your Revora dashboard. You will find your most recent customer on top of the list.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28420%29.png)

2. Under the **Attribute** column, click on the **SEE DETAILS** button. You will find the saved attribute as the _user\_categories_.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28205%29.png)

3. You can incorporate these attributes later in your bot to create more sophisticated sequences.

### Stored Variables in Inbox

You will also find the variable saved on the right side of your inbox. Now, your agents can have all the information readily available while having a conversation with the customer.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%2844%29.png)

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HTML: https://userevora.com/docs/product/chatbot-automation/advanced-blocks/quick-reply-block