# Resolve a Ticket

> Learn how to resolve a ticket to clear your pending queue.

Product · Inbox

## When to Resolve A Ticket

You should resolve a ticket only when the customer has confirmed that he/she does not have any more queries.

## Resolve a Ticket Automatically

It's always a good idea to create sequences that can resolve tickets automatically so that your agents can save precious time. Here's an example.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28138%29.png)

## Resolve a Ticket Manually

1. Select a pending ticket in your inbox.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28365%29.png)

2. Click on the **Resolve** button and that's it. Your ticket is resolved.

![](https://raw.githubusercontent.com/shuvo-alice/product-doc/main/.gitbook/assets/image%20%28363%29.png)

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HTML: https://userevora.com/docs/product/inbox/manage-tickets/resolve-a-ticket