# Support Concierge: Resolves tickets end to end, 24/7.

> Revora’s Support Concierge answers “where is my order,” returns, billing, and exchanges on its own — in your brand voice, with policy guardrails and a clean handoff when a human is needed.

## Everything the Support Concierge does for your store.

### Closes the common tickets on its own

WISMO, returns, refunds, exchanges, and billing questions get resolved autonomously — not just deflected to an FAQ.

### Stays on brand, within policy

It speaks in your tone and only acts inside the rules you set, so every answer is consistent and safe.

### Hands off cleanly when it should

When a case needs a person, your team picks it up with the full conversation history already in hand.

## Revora vs. legacy helpdesks.

| | Other tools | Revora |
| --- | :--: | :--: |
| Ticket handling | Deflects to FAQ | Resolves end to end |
| Order lookups (WISMO) | ✗ | ✓ |
| Returns & exchanges | ✗ | ✓ |
| Full-context human handoff | ✗ | ✓ |
| Arabic + English | Limited | Native |

> "The AI handles almost 80% of our questions and our response time dropped from hours to seconds."
>
> — Zakaria Naji, Tech & Marketing Lead, Miraq Lifestyle

- **~80%** — of questions handled by AI
- **Hours→sec** — faster response time

## Frequently asked questions

### Will it answer outside our policies?

No. The Concierge acts only within the guardrails you configure, so it never promises a refund or an action you haven’t approved.

### What happens when a human is needed?

It hands the ticket to your team with the full conversation and customer context, so nobody has to ask the shopper to repeat themselves.

### Does it really work 24/7?

Yes — it resolves routine tickets day and night, so customers get answers in seconds even outside working hours.

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HTML: https://userevora.com/products/support-concierge