# Abandoned Cart Recovery for Ecommerce > Revora spots the cart going cold, sends one WhatsApp reminder, answers the question that stopped the shopper, then creates the order and sends a checkout link to pay. ## Bring shoppers back to finish their order Send one WhatsApp reminder with the exact product and price, answer the question that stopped the shopper, and send a checkout link to pay. > **AI:** Hi Noura, you left the amber wrap in your cart. Still want it? > **Shopper:** Is it still there in M? And when would it arrive in Jeddah? > **AI:** M is in stock, and Jeddah is two days. 420 SAR. > **Shopper:** Ok let us do it > **AI:** Order created. Here is your secure link to pay. > _Pay 420 SAR · secure checkout_ [See how it works](https://userevora.com/use-cases/abandoned-cart-recovery#how-it-works) · [Book a demo](https://userevora.com/book-a-demo) ## Stop losing shoppers who leave a full cart Lose the sale to a small doubt. The shopper added the item, something stopped them, and nothing you send afterwards finds out what. ### A reminder cannot answer a question The shopper stopped because they were unsure about size, stock or delivery. A reminder on its own repeats the cart back at them and leaves the question that mattered unanswered. ### Discounting becomes the only lever When the message cannot have a conversation, the only thing left to try is money. You hand a discount to shoppers who would have paid full price if somebody had just replied. ### It is one more tool to run Cart recovery sits in a separate plugin, broadcast tools somewhere else, support somewhere else again. Nothing shares what it knows, so the shopper repeats themselves at every step. ## Send one reminder that brings them back Watch the cart go cold, send one message with the exact product, then answer the question that stopped the sale and take the order. ### 1. Spots the cart going cold It syncs with Salla or Zid and sees the cart sitting unpaid. No separate plugin to install, no list to export, no nightly job for someone to check. > _Cart unpaid, 6 hours · items still in stock_ ### 2. Sends one message, when you say You choose the wait and the limit. It sends once at the moment you set, in the shopper’s language, and does not keep chasing a customer who did not reply. > **AI:** Hi Noura, you left the amber wrap in your cart. Still want it? ### 3. Answers the reason they stopped The shopper replies with a question about size, stock or delivery, and the agent checks your live catalogue and answers properly. > **Shopper:** Is it still there in M? > **AI:** M is in stock, and Jeddah is two days. ### 4. Builds the order and sends the link to pay When the shopper says yes, it creates the real order in your store and sends a checkout link to pay, without sending them back to hunt through the site. > **AI:** Order created. Here is your link to pay. > _Pay 420 SAR · secure checkout_ ## Answer their question and complete the order Run cart recovery on the Shopping Agent, the same one that sells from scratch. It knows your catalogue, so the follow-up is a real conversation. - Reads the abandoned cart straight from Salla or Zid - Answers size, stock and delivery questions from live catalogue data - Suggests an alternative when the exact item has sold out - Builds the order in your store and sends a link to pay [Learn more about the Shopping Agent](https://userevora.com/products/shopping-agent) **3,000**: orders built from chat in 3 months, at one KSA retailer. Every one built inside a chat and paid through a secure link, with no human stepping in. ## Recover the cart without spamming them Win the cart back with one useful message instead of five reminders, on the cadence you set, reading your live stock as it goes. ### One good message beats five reminders A premium customer will forgive one well-timed message and leave over five. Because the agent can answer the question that stopped the sale, it does not need volume to work. You set how long it waits and how often it may send, and it respects that. The recovery comes from being useful in one message, not from chasing the same list until somebody blocks you. ### One tool fewer, not one more It replaces the separate cart plugin rather than sitting next to it, and the same agent handles the support question that follows. Fewer vendors, one conversation history. ### Reads your live cart from Salla and Zid It sees the cart and the stock as they are right now, and writes the real order back into your store, so nothing is quoted from a stale export. ## More use cases Revora can solve Look at the jobs either side of the cart, from the first question a shopper asks to the return they open weeks later. - [Sell from your comments](https://userevora.com/use-cases/comment-to-dm-selling): A price question in your comments turns into a DM and a paid order. - [Hide abusive comments](https://userevora.com/use-cases/comment-moderation): Abuse and spam come down, real questions still get an answer. - [Track orders in chat](https://userevora.com/use-cases/order-tracking): The real delivery status, pulled from your store and sent in chat. - [Take orders inside chats](https://userevora.com/use-cases/conversational-checkout): From the first question to a checkout link, in one chat. - [Handle returns and refunds](https://userevora.com/use-cases/returns-refunds): The return starts in chat and the shipping label follows where supported. ## Frequently Asked Questions ### How does it know a cart was abandoned? It connects to Salla or Zid directly and sees the unpaid cart. There is no plugin to install alongside it and no list for anyone to export and upload. ### Do we have to give a discount? No. The discount is yours to decide. Most carts are lost to an unanswered question rather than price, so the agent leads with an answer and uses an offer only if you tell it to. ### How many messages does it send? As many as you allow, and the default is one. You set the wait before it sends and the cap, which matters if your customers dislike being messaged often. ### Does WhatsApp allow this? Yes, within Meta’s rules. The first message on WhatsApp uses a template Meta approves in advance. Once the shopper replies, the conversation is open and the agent speaks freely. ### Which plan includes the Shopping Agent? Cart recovery runs on the Shopping Agent, available on the Pro plan. Talk to us about the tier that fits your order volume. ## Start recovering carts today. [Book a demo](https://userevora.com/book-a-demo)