# Order Tracking Automation for Ecommerce > Revora’s Support Agent finds the order, reads the real status from your store, and answers in chat. Day or night, in Arabic or English. No ticket, no waiting. ## Answer "where is my order" in seconds Give shoppers the real delivery status the moment they ask, pulled live from your store, day or night, with no ticket and no wait. > **Shopper:** Where is my order? > **AI:** Let me find it. Is this the number ending 4471? > **Shopper:** yes > **AI:** It left the warehouse yesterday and is with the courier now. Expected Thursday in Riyadh. Here is the tracking. > **Shopper:** ok thank you > **AI:** Anything else I can check for you? [See how it works](https://userevora.com/use-cases/order-tracking#how-it-works) · [Book a demo](https://userevora.com/book-a-demo) ## Stop answering the same question a hundred times Look at why this question still takes a person. The answer lives in a system your chat tool cannot reach on its own. ### Your agent looks it up by hand, every time The customer gives an order number, the agent opens another tab, finds the status and types it back. Three minutes of work with no judgement in it, repeated all day. ### The bot sends a link instead of an answer A scripted bot replies with a tracking page and calls it resolved. The customer wanted a sentence telling them when it arrives, so they ask again and reach a human anyway. ### Nobody is on shift at 3am Orders are placed around the clock and worry does not keep office hours. A question asked after midnight sits unread until morning, by which time the customer has messaged twice more. ## Find the order and read its status Take the question however it arrives, match it to the right order, and reply with the live status pulled straight from your store. ### 1. Understands the question however it arrives Typed, spoken, in Gulf Arabic or English, with the order number or without it. It works out that this is an order question and starts there. > **Shopper:** my order is late, where is it? > _Order status question · finding the order_ ### 2. Finds the order without an interrogation It matches the order from what it already has, and asks for one detail only if it has to. Nobody is asked to repeat an order number they already sent. > **AI:** Is this the one ending 4471, placed Sunday? ### 3. Reads the live status from your store It checks Salla, Zid, Shopify or WooCommerce at that moment and says what is actually happening, in a sentence a customer can act on. > **AI:** It is with the courier now. Expected Thursday in Riyadh. ### 4. Handles what comes next If the order is genuinely late it says so honestly, gives the real date, and passes the ones that need a person to the right team with the full history attached. > **Shopper:** that is already 3 days late > **AI:** You are right, and I am sorry. I have flagged it to our shipping team with your order and they will come back today. ## Cover the hours your team cannot Run order tracking on the Support Agent. It handles the repetitive half of your queue and hands your team only what genuinely needs them. - Reads live order status straight from your store platform - Finds the order by number, and on some platforms by phone or email - Answers in Gulf Arabic or English, around the clock - Hands off to the right team with the full chat history attached [Learn more about the Support Agent](https://userevora.com/products/support-agent) **80%**: of customer questions handled by AI, at one lifestyle retailer. Order status is the biggest single slice of that, and the easiest to hand over first. ## Give a real answer, not a link Compare a reply that carries the real delivery date against a tracking link, and see what happens when the news is genuinely bad. ### It reads your store, so it never says "let me check" The gap between a chatbot and this is one sentence: "your order is with the courier and arrives Thursday" instead of "here is a link where you can check". It is connected to Salla, Zid, Shopify or WooCommerce and reads the status at the moment of asking, so the customer gets the fact they wanted rather than a place to go looking for it. That is the difference between a question answered and a question deferred. ### Honest when the news is bad When an order really is late, it says so, gives the real date and routes it onward. Nothing is dressed up, because a customer who feels managed complains louder. ### Your team keeps the work worth doing The repetitive lookups stop reaching the queue. The cases that need judgement still land with a person, with the whole conversation already attached. ## More use cases Revora can solve See the rest of the support queue Revora covers, from the return that follows a late delivery to the comments waiting on your posts. - [Sell from your comments](https://userevora.com/use-cases/comment-to-dm-selling): A price question in your comments turns into a DM and a paid order. - [Hide abusive comments](https://userevora.com/use-cases/comment-moderation): Abuse and spam come down, real questions still get an answer. - [Recover abandoned carts](https://userevora.com/use-cases/abandoned-cart-recovery): A WhatsApp reminder that brings shoppers back to pay. - [Take orders inside chats](https://userevora.com/use-cases/conversational-checkout): From the first question to a checkout link, in one chat. - [Handle returns and refunds](https://userevora.com/use-cases/returns-refunds): The return starts in chat and the shipping label follows where supported. ## Frequently Asked Questions ### What if the customer does not have their order number? It can usually find the order from the number they are messaging on, or from an email address. It asks for one detail at most, rather than refusing until a reference appears. ### What happens when the order genuinely is late? It tells the truth. It gives the real status and the real date, apologises once, and routes the case to the team that can act on it. It does not invent a delivery date to close the chat. ### Does it work with our own back-end system, not just the store platform? Yes, through an API connection, which is how merchants with their own order systems run it. That is scoped during setup rather than switched on from a list. ### Which channels does it cover? WhatsApp, Instagram, TikTok, Facebook, live chat, email and more. The same agent answers on all of them, so the customer gets the same answer wherever they ask. ### When does a human take over? On the rules you set. Anything it cannot resolve, anything a customer asks to escalate, and any case type you name goes to a person, with the full history attached so nobody starts again. ### Which plan includes the Support Agent? Order tracking runs on the Support Agent. Talk to us about the tier that fits your chat volume. ## Start resolving order questions today. [Book a demo](https://userevora.com/book-a-demo)