AI Agents
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Comment moderation
Sort the spam, the abuse and the real complaints under every post. Hide what breaks your rules, answer the genuine questions, and let real buyers through.
Covers Instagram, TikTok, Facebook and YouTube comments
Why bad comments stay up
Watch a public thread stay open all night while the person who could clean it is asleep and your tools cannot tell good from bad.
Comments keep arriving long after the team goes home. An abusive reply posted at midnight sits under your campaign until somebody opens the app the next morning.
A keyword blocklist cannot tell an angry customer from an abusive one. Turn it up and you bury real complaints, which is worse than leaving them visible.
Most platforms read private messages only. Public comments, the part everyone can see, are left to whoever has time, which during a promo is nobody.
Sort each new comment the moment it arrives, then hide, answer or pass it through, using the rules you set in plain words.
It reads every new comment and decides what it is: abuse, spam, a genuine complaint, a buying question, or noise that needs nothing at all.
scam store, never ordering again
Complaint, genuine · keep public, reply
Abuse, insults and spam come down straight away, hidden or deleted. You write the rules once, in plain words, and it applies them the same way at 3am as it does at noon.
insult aimed at another shopper
Deleted · reply not sent
It never removes criticism. A genuine complaint gets a real reply with the real order status, where everyone reading the thread can see you handled it.
Sorry for the wait. Your order is with the courier and arrives Thursday. Tracking sent to your DMs.
A comment asking price or stock is not a moderation problem, it is a sale. Those get answered and moved into a DM instead of filtered away.
349 SAR and in stock. Sending you the details now
Powered by the Social Agent
Run moderation on the Social Agent. It applies your rules to each new comment and keeps a record of what it removed and why.
average CSAT across Revora-powered conversations
A thread answered, instead of cleaned up a day later, is part of that score.
See why the hard part is judgement, not deletion, and how your own rules decide what comes down and what gets an answer.
Hiding abuse is easy. The judgement is in the comment that is angry but fair, the one that reads rude but is asking a real question, and the one that looks like spam but is a shopper asking a price. The agent reads intent rather than matching words, so your feed stays clean without your real customers being silenced for having a bad day.
You describe what crosses the line for your brand, and it follows that. No rule builder, no keyword lists to maintain, and you can read back every action it took.
The same rules apply on Instagram, TikTok, Facebook and YouTube, so your worst-moderated channel is no longer whichever one the team had least time for.
See the other jobs that start in the same comment thread, from turning a buying question into a sale to handling the order afterwards.
No. Criticism stays up and gets answered. It hides or deletes abuse, insults and spam. Burying a real complaint is worse for the brand than the complaint itself, so it does not do that.
You describe it in plain words, in your own terms, and it reads each comment against that. It is judging what the comment means, not matching a list of banned words.
Yes. Every action is logged with the comment and the reason, so you can review a day’s decisions and adjust the rules if it was too strict or too soft.
Yes, including Gulf dialect, and it switches with the commenter. Insults and sarcasm often arrive in dialect, which is exactly where a keyword filter fails.
Comment moderation runs on the Social Agent, available on the Pro plan. Ask us which tier suits the volume your posts attract.
you people are clowns, delete this 🤬