Miss price questions.
How much and is this available go unanswered while shoppers who were ready to buy scroll past.
Social Agent
Sell from your comments with AI comment management
Classify every TikTok, Instagram and Facebook comment by intent. Hide abuse automatically. Move the buyers into a private DM conversation that ends in a placed order inside your store.
Powering Conversational Commerce For
Customers and partners using Revora
Stop losing buyers in your comment section
Your comment sections fill up faster than your team can reply, and the result is missed buyers, visible abuse and late answers. AI comment management for ecommerce should run itself.
Leave abuse in public.
Spam and abusive comments stay visible under your posts, in front of everyone still deciding.
Reply too late.
By the time someone on your team answers, the video has moved on and the buyer has too.
See how the Social Agent works in three steps
Follow one comment through the three steps every comment takes, from classification to a public reply to a private DM, with each step following your rules.
-
Classify the comment.
The agent sorts each new comment as positive, negative or abusive, buying intent or a price question, and you never write a keyword list.
-
Act in public.
Abusive comments are hidden by the rules you set, and every other comment gets a reply on the post that the audience can see.
-
Move buyers to DMs.
Buying intent opens a private DM with the product details, and the Shopping Agent takes over, creating the order and sending the payment link.
Watch the Social Agent handle three kinds of comment
Follow an abusive comment, a price question and a piece of praise through the same rules, each classified, handled and logged on TikTok.
Cover every comment surface across four platforms
Review how the Social Agent moderates, replies and converts on public comment surfaces, built as its own agent rather than a DM bot pointed at comments.
Choose which comments get hidden or answered
Write the rules once and the agent follows them on every post, because public mistakes are visible to your whole audience and need to be predictable.
Pick your abuse rules.
Choose which categories are hidden, which are deleted and which stay visible, so the agent never decides alone.
Keep complaints public.
Genuine complaints get a public reply and go straight to your team, so hiding stays limited to the rules you wrote.
Set your public tone.
Pick the voice the brand uses on the post, formal or friendly, in Arabic or English, so every reply sounds like you.
Review every action.
Open the log to see each hide, reply and DM with the rule that triggered it, then adjust the rules you wrote.
Cover Facebook, Instagram, TikTok and YouTube
Pick the surfaces where your audience comments, then connect the store behind them, because each DM sale becomes an order in that store.
Handles post comments and moves buyers into Messenger, where the conversation continues.
Classifies comments, applies your moderation rules and continues buyers in Instagram DMs.
TikTok
Classifies comments, hides abuse and opens a DM when a viewer asks to buy.
YouTube
Classifies video comments and replies under the same tone and moderation rules.
Contrast a DM-only bot with the Social Agent
Compare four comment moments to see why a DM-only bot misses them, and why no competitor in our set offers AI comment management.
| Other tools | Revora | |
|---|---|---|
| Public comments | Never sees them, so they sit unanswered. | Reads and classifies every comment as it lands. |
| Abusive comments | Leaves them visible under your post. | Hides or deletes them by your rules. |
| Buying-intent comments | Waits for the shopper to message first. | Opens a private DM with product details. |
| Public replies | Cannot answer on the post. | Replies on the post in the commenter’s language. |
Pair the Social Agent with the other two
Shopping Agent
Recommend products and create the order, with a payment link, once a commenter has moved into the DM.
View the Shopping AgentSupport Agent
Handle where-is-my-order and return chats once a buyer becomes a customer, in Arabic or English.
View the Support AgentFrequently asked questions
What is AI comment management for ecommerce?
AI comment management reads every public comment on your posts, classifies it by intent, then hides, replies or opens a DM according to your rules. Revora’s Social Agent does this on Facebook, Instagram, TikTok and YouTube, so abuse stays hidden and buying questions reach a conversation that can end in an order.
Can AI moderate TikTok comments automatically?
Yes. The agent classifies each TikTok comment and hides or deletes abusive ones by the rules you set, then replies publicly to the rest. Every action is logged with the rule that fired, so your team can review it and change the rules.
How does comment-to-DM automation work?
A buying-intent comment triggers a private DM that already carries the product details. The Shopping Agent then recommends from your catalogue, writes the order into your Salla, Zid or Shopify store and sends a payment link to pay. The agent recognises intent itself, so you write no keyword rules.
Will the AI hide genuine complaints?
Only if your rules say so. You choose what counts as abusive and whether each category is hidden or deleted, while genuine complaints get a public reply and go to your team. Every hide is logged with the rule that triggered it, so you can audit and correct it.
Does the Social Agent reply in Arabic?
Yes. It replies in the language of each comment, Arabic or English, and follows the tone you set for public replies. Gulf dialect comments get answers in matching Arabic on the post, and the DM that follows continues in the same language.
Which Revora plan includes the Social Agent?
The Social Agent is part of the Pro plan at $299 a month, not Growth at $149, which covers the Support Agent. Pro also unlocks the Shopping Agent that takes DM sales to a payment link. Usage is billed as session-based AI credits on top of the platform tier.