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Order tracking
Give shoppers the real delivery status the moment they ask, pulled live from your store, day or night, with no ticket and no wait.
Reads live order data from Salla, Zid, Shopify and WooCommerce
Why this question eats your week
Look at why this question still takes a person. The answer lives in a system your chat tool cannot reach on its own.
The customer gives an order number, the agent opens another tab, finds the status and types it back. Three minutes of work with no judgement in it, repeated all day.
A scripted bot replies with a tracking page and calls it resolved. The customer wanted a sentence telling them when it arrives, so they ask again and reach a human anyway.
Orders are placed around the clock and worry does not keep office hours. A question asked after midnight sits unread until morning, by which time the customer has messaged twice more.
Take the question however it arrives, match it to the right order, and reply with the live status pulled straight from your store.
Typed, spoken, in Gulf Arabic or English, with the order number or without it. It works out that this is an order question and starts there.
Order status question · finding the order
It matches the order from what it already has, and asks for one detail only if it has to. Nobody is asked to repeat an order number they already sent.
It checks Salla, Zid, Shopify or WooCommerce at that moment and says what is actually happening, in a sentence a customer can act on.
If the order is genuinely late it says so honestly, gives the real date, and passes the ones that need a person to the right team with the full history attached.
Powered by the Support Agent
Run order tracking on the Support Agent. It handles the repetitive half of your queue and hands your team only what genuinely needs them.
of customer questions handled by AI, at one lifestyle retailer
Order status is the biggest single slice of that, and the easiest to hand over first.
Compare a reply that carries the real delivery date against a tracking link, and see what happens when the news is genuinely bad.
The gap between a chatbot and this is one sentence: "your order is with the courier and arrives Thursday" instead of "here is a link where you can check". It is connected to Salla, Zid, Shopify or WooCommerce and reads the status at the moment of asking, so the customer gets the fact they wanted rather than a place to go looking for it. That is the difference between a question answered and a question deferred.
When an order really is late, it says so, gives the real date and routes it onward. Nothing is dressed up, because a customer who feels managed complains louder.
The repetitive lookups stop reaching the queue. The cases that need judgement still land with a person, with the whole conversation already attached.
See the rest of the support queue Revora covers, from the return that follows a late delivery to the comments waiting on your posts.
It can usually find the order from the number they are messaging on, or from an email address. It asks for one detail at most, rather than refusing until a reference appears.
It tells the truth. It gives the real status and the real date, apologises once, and routes the case to the team that can act on it. It does not invent a delivery date to close the chat.
Yes, through an API connection, which is how merchants with their own order systems run it. That is scoped during setup rather than switched on from a list.
WhatsApp, Instagram, TikTok, Facebook, live chat, email and more. The same agent answers on all of them, so the customer gets the same answer wherever they ask.
On the rules you set. Anything it cannot resolve, anything a customer asks to escalate, and any case type you name goes to a person, with the full history attached so nobody starts again.
Order tracking runs on the Support Agent. Talk to us about the tier that fits your chat volume.
