The AI that answers the Instagram DM and writes the order.

It is software that answers your Instagram direct messages automatically, using your real catalogue and order data. For an ecommerce store, the useful version does more than reply: it recommends the right product, writes the order into your store, and hands off to a person when a conversation needs one.

Yes. The AI recommends from your live catalogue, then creates the order inside Salla, Zid or Shopify as an action and sends the payment link in the same thread. The customer confirms payment through your existing provider. The order exists in your store before they leave the chat.

Yes, with full integration on all three: live catalogue sync, order creation, order status and returns. WooCommerce is supported for catalogue and order reads, with more limited write actions. An order from an Instagram DM lands in the same store you already fulfil from.

Yes. The AI reads the order status from your store record and replies with a delivery timeline, in Arabic or English, without a human stepping in. It is the single most common question on the channel, and it runs autonomously.

Yes. Returns, refunds and cancellations run as real actions against your store, not a promise to look into it later. The AI follows the same workflow your team uses, and escalates the cases you tell it to.

Yes. The AI reads every comment, classifies it as buying intent, a price question, positive, or abusive, and acts on your rule: a public reply, a move into a private DM, or hiding it. It reads the buying intent itself, so a shopper gets pulled into a DM without typing a set phrase.

Yes, and not as a translation layer. The recommendation, the order and the checkout link all work end to end in Arabic or English, and the AI replies in whichever language the customer writes in, including when they switch mid-conversation. You set the tone and how formal it sounds.

Yes, when it runs on the official Instagram messaging API, which is how Revora connects. Revora is a Meta Business Partner, so the integration uses approved access rather than a workaround that risks your account.

A chatbot follows a script and hands off the moment a customer says something it did not plan for. Revora reasons over your catalogue, policies and order data, so it answers the unscripted question and completes the action itself, involving a person only by exception. You control the tone, from formal to conversational, so it matches how your brand actually speaks.

Revora is a flat platform tier plus usage-based AI credits, billed by session, so the platform fee does not climb with your volume. The Support Agent is on the Growth tier; the Shopping Agent and Social Agent are on the Pro tier ($299). The pricing page has the full breakdown and a calculator.

Whenever you tell it to. You define the cases that always escalate, complaints, refund disputes, anything you choose, and the human agent gets the full conversation, not a blank slate. You can also run it informational-only first and widen from there.

The AI works only from your catalogue and policies, so it never invents a price or a return window. You set the tone, define what it never touches, and choose which cases always escalate to a person. Every reply, in DMs and public comments, is logged so you can review exactly what the AI said. You can start with answering questions only, then add order placement once you have watched it work.

Live within days. A Forward Deployed Engineer connects your Instagram Business account and your store, and builds the AI against your real catalogue and policies. It is fast, but a built setup, not an instant self-serve toggle, which is why the AI actually knows your store.