Reporting & Analytics
Prove what the AI agent earned, not just answered.
Follow every closed ticket in one flow, from the channel it arrived on to what the AI agent did with it, which topic it covered and how the customer felt.
Powering conversational commerce for
Customers and partners using Revora
Score the AI agent on the tickets it owned.
Build its record from every closed conversation it picked up first on WhatsApp, Instagram, TikTok, email or web chat, while person-first tickets stay out.
Split every ticket into three outcomes.
Separate the AI agent's wins from handovers and failures, because a ticket your rules send to a person is the setup working, not a miss.
See what it resolved alone
Count tickets the AI agent closed from your store data and knowledge base without anyone on your team stepping in.
Separate the planned handovers
Log tickets handed to your team by design, such as a refund dispute, kept apart from anything that actually went wrong.
Catch the queries that stalled
Flag chats where the AI agent could not reach a system, did not know the answer or failed to hand over.
Start each week on one AI Insights screen.
Read four panels inside Reporting & Analytics, from the revenue the AI agent brought in to the topics that cost you most when they go wrong.
- Total the AI agent's sales Add up order value from chats the AI agent handled.
- Watch the resolution split Compare what the AI agent resolved against what it reassigned.
- Rank topics by impact Sort topics from Low to Critical on an impact-by-volume matrix.
- Spot the negative conversations Read tone across AI and human replies once a chat closes.
Check any number before you share it.
Give finance and your CS lead the same answer, since every figure opens up to the order, chat or reply that produced it.
AI agent sales this week
Share of closed tickets by channel
Two reads of the same customers
Since deploying their AI sales agent, it has contributed over PKR 65 million in sales for our group.
Zero Group See the tools that feed these numbers.
See the tools behind every number. Your team handles chats in the Unified Inbox, replies come from WhatsApp Campaigns, and Automations runs the steps.
Frequently Asked Questions
What does AI Insights measure?
Revenue from AI agent sales, resolution outcomes, topics ranked by impact, and customer sentiment, all built from closed tickets the AI agent picked up first.
Why don't these numbers match my per-agent reports?
They count different things. AI Insights covers closed tickets first assigned to the AI agent, while per-agent reports count everything each agent touched, so the totals are not meant to reconcile.
Which conversations are left out?
Open tickets and tickets that went to a person first. Each ticket also carries one topic, so a chat that covers two subjects is filed under its main one.
Can I change the topics it reports on?
Yes. Topics are set in Settings, starting with 10 ecommerce defaults plus an Others catch-all. Review the defaults before relying on the report, and keep at least one topic active.
Does sentiment replace CSAT?
No. Both stay, on separate tabs. Most conversations read neutral by design, and a handover alone does not make a chat negative.
Can I show ROI to finance?
Yes. Every AI agent sale links to its order ID and chat, so finance can open the record behind the revenue figure instead of taking it on trust.