Queue order questions.
Customers asking where their order is wait while a person finds it and types the answer.
Support Agent
Resolve customer queries with the AI support helpdesk
Resolve where-is-my-order, return and cancellation queries in Arabic or English from your knowledge base & store data, and escalate only when needed to your team.
Powering Conversational Commerce For
Customers and partners using Revora
Stop handing off questions your store can already answer
Your team answers the same questions every day. Where is my order. Can I cancel. Can I return this. They look each one up by hand, or their chatbot runs out of answers and hands it to a person anyway. AI customer support for ecommerce should clear the queue, not add to it.
Bury returns in threads.
Return requests pile up across chats, so cases slip and customers have to ask twice.
Lose context at handoff.
Even when a handoff is genuinely needed, the history is missing and customers repeat every detail.
See how the Support Agent resolves chats in three steps
Follow a customer question from first message to closed ticket, with the agent checking real order data before replying and escalating when the answer is missing.
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Sort the request.
The agent reads the message, detects Arabic or English, and works out whether it is about an order, a return, a policy or something else.
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Check your store data.
Orders come from your Salla, Zid or Shopify store, and policy answers come from the documents and knowledge base you uploaded, never the open internet.
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Resolve or reassign.
The agent replies and closes the ticket, or reassigns it to the right person with the full conversation attached, so nobody asks twice.
Watch the Support Agent handle three common requests
Follow an order lookup, a return request and a policy question, each answered from your store data and documents, never guessed.
Cover the jobs that fill your support queue
Review what the Support Agent resolves on its own, how it applies your return policy, and how it hands everything else to the right person.
Set the rules your Support Agent follows
Choose which topics it avoids, how it sounds and when it escalates, then roll out in phases, answers first and actions once you are comfortable.
Block topics you avoid.
List the subjects the agent must not discuss, and it declines them and routes the customer to your team.
Set your reply tone.
Define how formal, how warm and how brief replies are, so a customer who arrives frustrated gets the right register.
Escalate by urgency.
Send complaints and sensitive topics to a named team or person, ranked by urgency, with the conversation attached.
Review every outcome.
Audit each AI reply, then see how many chats were resolved by AI, reassigned to a person, or left stuck.
Look up orders on the store platform you run
Check which detail your platform lets the agent search orders by, because it asks each customer for the right one instead of guessing.
Salla
Reads orders and delivery status, including OTO delivery data, from your Salla store.
View the Salla integrationZid
Reads order status and fulfilment updates from your Zid store by order ID.
View the Zid integrationShopify
Reads orders, returns and fulfilment from your Shopify store by ID, email or phone.
View the Shopify integrationWooCommerce
Connects to your WooCommerce store for product search and order actions.
View the WooCommerce integration| Store platform | Finds orders by | What the agent asks for |
|---|---|---|
| Shopify | Order ID, email or phone | Whichever the customer has to hand |
| Salla | Order ID or phone | Order ID or phone, never email |
| Zid | Order ID only | The order ID |
The AI handles almost 80% of our questions and our response time dropped from hours to seconds.
Miraq Lifestyle Test a scripted chatbot against the Support Agent
Run four everyday support requests through both and watch a scripted chatbot run out of branches while the Support Agent keeps resolving from your data.
| Other tools | Revora | |
|---|---|---|
| Unscripted questions | Hands off anything outside its written branches. | Answers from your store data and documents. |
| Order status | Links to a tracking page. | Looks up the order and replies with its status. |
| Language handling | Needs a separate flow for each language. | Follows Arabic dialect and switches to English mid-chat. |
| Handoff | Drops the customer into a queue with no context. | Reassigns to the right person with the full conversation. |
Add selling and comment moderation to the team
Shopping Agent
Recommend from your live catalogue and send a payment link when a support chat turns into a sale.
View the Shopping AgentSocial Agent
Hide abusive comments, reply publicly and move buying questions into DMs on your social posts.
View the Social AgentFrequently asked questions
What is AI customer support for ecommerce?
AI customer support, sometimes called AI customer service, answers customer messages by reading your store data and documents, then resolves the question or hands it to a person. Revora’s Support Agent covers order status, returns, refund status and policy questions in Arabic or English across 8+ channels.
Can an AI agent track orders in chat?
Yes. The agent looks the order up in your Salla, Zid or Shopify store and replies with the current status and a tracking link. It asks for the detail your platform can search by: order ID, email or phone on Shopify, order ID or phone on Salla, and order ID only on Zid.
How much does AI customer support cost?
Pricing combines a platform tier with session-based AI usage credits, and we don’t charge per seat or per resolved ticket. The Support Agent is available from the Growth plan at $149 a month, and the pricing page lists current figures.
Does the Support Agent reply in Arabic?
Yes. It reads each message in Arabic or English, replies in dialect-aware Arabic, and switches language if the customer does. Policy answers draw on your uploaded documents in whichever language they were written, and the agent follows your tone rules in both.
What happens when it cannot answer?
It hands the conversation to a person instead of guessing. You set the routing by team, topic and urgency, and the full conversation travels with the ticket, so the customer never repeats themselves. A handoff counts as a reassigned outcome in AI Insights, not a failure.
Does Revora support voice calls or SMS?
No, Revora covers chat and social channels only. Voice and SMS are not supported today. The Support Agent resolves tickets across those channels in Arabic or English, so a team that needs phone coverage will need a separate tool alongside Revora.
How long does the Support Agent take to go live?
Live within days. Our team builds the agent with you on your store data, policies and tone rules. Setup is hands-on, not self-serve, and the longest part is usually your knowledge base, your escalation rules and your return policy, not the technical connection.