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Release Notes: July 2026

Period: July 9, 2026 – August 2, 2026

This month, the Alice engineering team shipped 8 features and improvements alongside 16 bug fixes — headlined by the completed Billing v3 rollout, Role-Based Access Control v2 across the platform, Meta’s latest WhatsApp pricing, and a polished Arabic experience end to end.

🚀 Features and Innovations

Billing

  • Billing v3 is fully live — Our revamped billing system has completed its rollout: manage WhatsApp and AI usage billing directly from Settings, access your customer portal by region, use offline billing arrangements for invoiced accounts, purchase marketplace add-ons through Stripe, and benefit from smarter credit handling for scheduled broadcasts.
  • Updated WhatsApp rates — The WhatsApp rate card now reflects Meta’s July 1, 2026 per-message pricing across 38 markets, covering Marketing, Utility, and Authentication messages, so your billing always matches Meta’s latest rates.
  • Native Shopify billing — Shopify stores now subscribe and pay through Shopify’s own billing system, with support for one-time and recurring plans — no separate payment setup needed.

Security

  • Role-Based Access Control v2 — Feature access across the platform now follows your plan and each user’s role, covering 100+ areas from the Inbox to Reports. Direct URL navigation is enforced too: unauthorized users are redirected with a clear permission message instead of seeing restricted pages.

Inbox

  • A more focused Bot queue — Closed conversations now appear in the Bot queue only when they were actually resolved by the bot; everything else goes to All Closed, keeping the Bot queue focused on bot-handled work.
  • Faster real-time updates — Ticket events are now processed more efficiently behind the scenes, making real-time updates and notifications snappier.

Chatbot

  • Higher redirect block limit — Chatbot flows can now use up to 150 redirect blocks, giving you room to build more complex conversational journeys and automated transfers.

Customers

  • Refreshed interface — The Customers module has been rebuilt with our unified design system for a cleaner, more consistent look and feel.

🐛 Bug Fixes

Inbox

  • Conversations now move correctly between the Unreplied and Replied queues in real time — replies no longer make a conversation vanish prematurely or linger in the wrong queue until a page refresh.
  • Facebook and Instagram post images now display reliably in the conversation view — posts with multiple photos show all their images in a click-through gallery.
  • Tickets no longer continue to auto-close after Smart Ticket Resolution is disabled.
  • The auto-closure inactivity timer now restarts correctly when a conversation is handed from the AI Agent to a human agent.
  • Message templates now save correctly when the same variable is used more than once in the body.

AI Agent

  • AI agents can now be turned off even after AI credits run out — credits are only required when activating an agent.
  • Fixed an issue where AI-generated replies were occasionally saved but never delivered to the customer, leaving conversations unanswered.
  • The Community AI Agent now recognizes images in comments.
  • Resolved intermittent database timeout errors for smoother, more reliable AI responses.

Integrations

  • Messenger, Instagram, and Feed channels can now be reconnected after being disconnected.
  • Fixed multiple WhatsApp connection issues — the old number no longer shows after connecting a new one, duplicate channels no longer appear, and the connection flow works smoothly end to end.
  • Fixed Shopify connection failures, a WooCommerce card that persisted after the plugin was deleted, and an issue uninstalling Zid stores.

Reports

  • Tooltips now appear when hovering over data points in the Focus Areas chart under AI Agent Metrics.

Datalab

  • Group fields now take their name from your label instead of an auto-generated one.
  • Searching by Order ID now returns results correctly.

Platform

  • Polished the Arabic experience across the platform — added missing translations, corrected right-to-left flow, and fixed layout and styling issues across Reports, Inbox, Broadcast, the Chatbot and Automation builders, Customers, Datalab, Settings, Billing, and the AI Agent.

These updates are live for all Alice Labs users. As always, if you have any questions or run into anything unexpected, reach out to our support team — we’re here to help.